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Q. What does Public Works do?

Q. How do I report a transportation, right-of-way, park or stormwater related issue?

Q. How long does it take to complete a service request?

Q. How do I find out if/when my street will be repaved?

Q. Where can I find information on Dunwoody’s Parks/Park Programs?

Q. What is the process for requesting traffic calming on my street?

Q. How do I report that a street light is out? 

Q. The City street tree at my home needs to be trimmed. What do I do?

Q. I have a problem with sewage on my property. What do I do?

Q. I found a manhole lid off, what should I do?

Q. What do I do if the storm drain on my street is clogged?

Q. Where can I find information on pavilion rentals in the park?

Q. Where can I find information on Special Events?

 

Q. What does Public Works do?

    A. Public Works is the entity that keeps Dunwoody’s roads, signs and signals in shape.

  • We fill pot holes, repave roadways, and repaint traffic lane lines.

  • We install and replace signs that are faded or damaged.

  • We replace burned out traffic signal bulbs and correct signal timing issues to keep traffic flowing smoothly.

  • We install sidewalks, crosswalks and bike lanes to encourage walking and biking.

  • We implement intersection improvements and other transportation projects to provide an effect transportation system.

Q. How do I report a transportation, right-of-way, park or stormwater related issue?

    A. The most effective way to report an issue is through our automated reporting system, SeeClickFix. Alternatively, you may call 678-382-6850. For after hours emergencies, please call 678-382-6700 and press "2" when you hear the recording. Please provide as much information as you can about the location with either exact addresses or nearest cross street. The more information you are able to give us, the more likely it is that we can locate the issue and correct it in a timely manner.

Q. How long does it take to complete a service request?

    A. We prioritize work orders based on the date of the request and the importance of the request to public safety. The goal of the Public Works Dept. is to complete all emergency issues within 24 hours and other essential maintenance requests within 3 weeks. Non-essential maintenance issues are generally completed within 90 days provided that funds are available. In cases of unusual weather, a backlog of work orders may develop as our regular work crews will respond to emergency needs.

Q. How do I find out if/when my street will be repaved?

    A. Dunwoody has completed a pavement condition assessment of all the roads within the city. A written summary and maps of this assessment can be found on this page. Funding for road maintenance and resurfacing can vary from year to year so it is difficult to project beyond the current year. In general, the city plans to resurface the worst quality roads according to the assessment first. Click here for the city’s current draft of the 5-year resurfacing plan.

Q. Where can I find information on Dunwoody’s Parks/Park Programs?

    A. You can check out the Parks and Recreation page here.

Q. What is the process for requesting traffic calming on my street?

    A. See the City's Traffic Calming Policy for the procedure. You will need to submit an Initial Interest Form; please contact us at 678-382-6850 or e-mail Dana.Gravedoni@dunwoodyga.gov.

Q. How do I report that a street light is out? 

    A. Complete an online service request for our department with the specific address and we will report it to Georgia Power for you. Usually, it is repaired within 3-5 business days, weather permitting.

Q. The City street tree at my home needs to be trimmed. What do I do?

   A. Complete an online service request for our department. We’ll send someone out to look at it and we’ll determine if the tree is located on the public right of way.

Q. I have a problem with sewage on my property. What do I do?

    A. Contact DeKalb County Water and Sewer at 770-621-7200 to report the problem.

Q. I found a manhole lid off, what should I do?

    A. Please contact our office immediately at 678-382-6850 with a specific location.

Q. What do I do if the storm drain on my street is clogged?

    A. Complete an online service request for our department. If the clogged drain is causing flooding, contact our office immediately and we’ll send our emergency crew out to repair it.

Q. Where can I find information on pavilion rentals in the park?

    A. Check out our Parks page and read our "Facility Rental FAQ".

Q. Where can I find information on Special Events?

    A.  See this page.